Role
UX/UI Designer
Tools
Figma
Zoom
Industry
Car Repair
The proposal called WHEEL, it is a mobile application, in which a community shares information, only and exclusively about vehicle repairs and valuations of spare parts for the same, whether car or motorcycle.
1- Car/motorcycle owners do not understand the mechanics when they explain the problems the car may have.
2- Car/motorcycle owners do not know how to explain their car’s problems so that the mechanic can understand them.
Design Process
Empathy Map
User Personas
Insights
Fair Price
The users interviewed unanimously evidenced the distrust they have when the mechanic informs the price, since most of the times it is not a fair price and it is not in accordance with the repair to be performed.
Honest explanation of the diagnosis
Users notice that when they receive the diagnosis they feel that this is the moment in which the mechanic tends to exaggerate the damage that the car/motorcycle has, they feel that by not understanding what is happening they can say anything and there is a great loss of confidence in the repair that is going to be performed.
As the hypothesis changed after the investigation
Effective communication between mechanics and vehicle owners is critical for building trust and ensuring satisfactory service outcomes. Addressing this, the revised text highlights key issues and potential solutions that can bridge the understanding gap in the vehicle repair process:
Thus, a gap was identified in the understanding between the mechanic and the user regarding vehicle damage. When the mechanic quotes a price, the user, unfamiliar with the specifics of the repair, struggles to discern if the cost is fair. The mechanic, in turn, often lacks the means to clarify the rationale behind the pricing.
Consequently, there’s a need for a system that elucidates the stages and duration of repairs. This will ensure the user comprehends the nature and cost of the repairs, and the mechanic can articulate the reasons for the charges.
It was also discerned that honesty in diagnosis spans from the thoroughness of the vehicle inspection to the mechanic’s transparency about potential issues discovered during the evaluation. It’s paramount for the mechanic to emphasize that a part of their service involves diagnosing the vehicle’s issues, informing the user about these malfunctions, and presenting solutions.
This should include clear explanations of the repair steps, anticipated duration, associated costs, and whether these measures will comprehensively address the problem.
Lastly, regarding time, it’s evident that both the user and mechanic perceive it as having monetary value (time is quantifiable). It’s crucial for users to be aware of the time commitment required for repairs and for mechanics to allocate appropriate time to address the issues. By providing an accurate time estimate for the vehicle’s stay in the workshop, the user can then decide whether to proceed with the repair or seek quotations from other workshops.
Wireflows
Wireframes
UI Kit
Final Screens
Bussines Model Canvas
Stories
The business model will be directly related to the number of stories that users consume per month. When the monthly limit is reached, advertising will be mandatory in the stories.
Learning
App that allows ordinary people to learn how their vehicle works from experiences they can see through Wheel.
Conclusion
The main benefit is that the user can find other people in the WHEEL community who have had the same problem and explain how they solved it. This is intended to reduce the level of asymmetry of information and to have a clear idea of what is